Frequently Asked Questions

Everything you need to know about your audio replacement needs.

Are these genuine replacement earbuds?

Yes, all our replacement buds are 100% authentic and sourced from original equipment manufacturers to ensure perfect compatibility and sound quality.

How do I pair a single replacement bud with my existing set?

Detailed pairing instructions are included with every order. Generally, you will need to place both buds in the case and hold the sync button for 15 seconds to reset the connection.

What is your return policy if the bud doesn't fit?

We offer a 30-day money-back guarantee. If you ordered the wrong generation or model, you can return it for a full refund or exchange as long as it is in its original condition.

How long does shipping take?

Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.

Do you offer a warranty on replacements?

Every 'Lost My Buds' purchase includes a 90-day limited warranty covering any technical defects or battery performance issues.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.